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Inspector General

Chicago Administrative Headquarters
100 West Randolph Street 6-200
Chicago IL 60601
TTD 312.814.8783

Springfield Administrative Headquarters
406 East Monroe
Springfield IL 62701-1498
TTD 217.785.6605

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  Resources for Locating a Medical Provider  

Resources for Locating a Medical Provider
for a Child in DCFS Care

  • Primary Care Provider - For assistance in locating a doctor for a child in the care and custody of DCFS, please contact the HealthWorks Lead Agency for the county where the child lives. View a list of HealthWorks Contact Coordinators and the counties they serve.

  • DCFS medical card hotline - 1-800-228-6533 - this toll free number is used for the following:
    • If a medical card wasn't received.
    • Caseworkers will call asking what address is on the card, or call to let the Technical Support Unit staff know an address change needs to be entered.
    • If the child's name and/or birthdate is incorrect.
    • Providers call to verify the correct recipient number and periods of eligibility.
    • If a call comes in and the ward doesn't have a medical card yet, and needs to go to the doctor immediately, the Technical Support Unit staff can fax a copy of the MMIS screen to the medical provider, or give the information (RIN # and period of eligibility) over the phone.

  • Dental care - Doral Dental Services of Illinois is the administrator of the Illinois Medicaid dental program. To get a referral to a dental or orthodontic provider, call Doral toll-free at 1-888-286-2447.

  • Vision care - Illinois Department of Healthcare and Family Services' toll free Kid Care hotline can provide information on the nearest Medicaid vision care provider. The number is 1-800-226-0768.


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